FAQ

PAWS & WHISKERS

FAQ

How long will it take for my order to arrive?

Standard shipping typically takes [insert days, e.g., 5-7 business days], and we’ll provide tracking information as soon as your order ships. Delivery times may vary by location, but rest assured, we’re committed to getting your items to you quickly and safely!

What is your return policy?

Your satisfaction is our priority! You can return most items within 30 days of purchase if they’re unused and in original packaging. For perishable items, however, returns are not accepted for safety reasons. Contact our support team for help with your return.

What if my product arrives damaged or defective?

If an item arrives damaged or defective, please reach out within 7 days of receiving it. Send us a photo along with your order details, and we’ll quickly arrange a replacement or refund for you.

How can I contact customer support?

Our support team is ready to help! You can reach us via email at [insert email] or by phone at [insert phone number] during our business hours [insert hours]. We’re here to answer any questions or address any concerns.